All disputes arising from transactions, purchases and contracts with Creations by Rod  shall be determined and governed by English Law.

• All goods and products remain the sole property of Creations by Rod until paid for in full.
• Orders placed with Creations by Rod  shall not be binding unless Creations by Rod  accepts them.
•Whilst every effort will be made to effect deliveries and maintain prices quoted, Creations by Rod  has the sole right to vary prices and deliveries.
•All goods must be paid for before dispatch. Unless otherwise agreed in writing, payment date must be as stated, all payments must be made in Pounds Sterling.

Creations by Rod  have the right to delay or cancel delivery.

All prices quoted on this site exclude Delivery. These prices are given separately.

Dispatch
Deliveries, under normal circumstances, are dispatched same day for orders received by 2:00pm UK time. If there is a problem with any part of an order we will try to let our customers know, either by telephone, fax, email or letter.
We can only dispatch to a full postal address. No PO Boxes please.

UK Delivery Charges
As listed on product page
Items are dispatched by Royal Mail First Class Packets or express courier service.

All EU Countries (outside of UK) Delivery Charges
Please contact us for details via the email link at the top of each site page.
Most items are dispatched by Royal Mail Airmail Packets.

Other Destinations (USA, Canada & Australia) Delivery Charges
Please contact us for details via the email link at the top of each site page.
Most items are dispatched by Royal Mail Airmail Packets.

A Royal Mail Certificate of Posting is obtained for all dispatched items. We reserve the right to revise the postage charges. If this is necessary, we will contact you with the quotation before your order is processed.

Payment
We accept cheques or by using credit/debit card methods of payment via Paypal:




Returns
At Creations by Rod we want you to be delighted every time you buy from us. Occasionally though, we know you may want to return items.

If for any reason you are unhappy with your purchase you can return it to us in its original condition within 10 days of the date you received them (with original packaging) and we will issue a full refund for the price you paid for them.

Please Note:

To return your order to us please contact us by Telephone or via the email link on this site

Cancellations
Under UK law you are entitled to a "cooling off" period after placing your order. You may cancel your order without giving a reason and return your goods within 7 working days of receiving the goods. Customers will receive a full refund of all charges other than postage. Goods must be returned as new and unused.
This does not apply to bespoke made items.

The cost of and safe return of the goods is the responsibility of the customer. You are advised to obtain a proof of postage from the post office. We are not responsible for the loss of any items during return transit.

General
Natural wooden items are by their nature subject to variations in colouring. It is important when storing or displaying items to avoid direct exposure to sun light or bright lighting systems.
If you are unsure about any of the above please contact us for further information. We will be more than happy to answer any questions you may have.
By ordering from this website, completing a Creations by Rod order or verbal telephone order you automatically agree to these terms, if you are in any doubt about your rights please contact us before placing your order. A written copy of our terms and conditions is available to any customer free of charge to a UK postcode.